Troubleshooting Guide

Before you following this troubleshooting guide, verify that you already turn ON the router and the power light is On. Connecting your computer to the WiFi network, if you forgot your WiFi (SSID) password try connect using WPS button on the router and follow the instructions. If you still can’t connect to the Wi-Fi Network try using Ethernet cable and join or connect to the Local Area Network (LAN).




  • Make sure your router is plugged into an active power source.
  • Also ensure your modem is connected to the internet port on your router.
  • Ensure your router is plugged into an active power source and if applicable, check the power button on the back of your router is pushed in.

Are you able to access your router login page?

YES
Next Step >> Enter Login Details
Router Login Box
NO
  • Type your router IP Address with correctly, most common router IP Address e.g. 192.168.1.1 / 192.168.0.1 / 192.168.2.1
  • If you’re not sure what your specific router ip login, try find it here..
  • Are you previously change your router IP Address (Local IP)? If yes, please use your updated IP Address.
  • Try to access with other web browser or try to clear your browser cache and temporary files.

Are you able to log into your router login (Admin Settings) page?

YES
SUCCESS
Your issue has been successfully resolved.

Start to Configure and settings your Router

Router Login Page - 192.168.1.1 TP Link Router Setting Page

Forgot my password and username
  • Try using default password, for quick searching find it your router login password here..
  • Try to recovery your router Password, Some router’s like Netgear have Router Password Recovery feature, if you previously enable this feature
  • Hard reset or factory reset will restore your router to the default setting, but take a note this will erase all configuration and settings like your user name, password, (SSID) network name, and all settings will lost back to the default.

If your router issues still not resolved, you can contact your router manufacturer support, browse here according to your router brand.